At JORIX, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a straightforward 30-day return and exchange policy for eligible products.

Please read the following terms carefully before requesting a return or exchange.

Return Period

You may request a return or exchange within 30 days of receiving your order.

To be eligible, the product must meet all of our return conditions outlined below.

When Can You Return or Exchange an Item?

We accept eligible return or exchange requests for the following reasons:

• You received the wrong product.
• You received the wrong colour.
• The product arrived damaged or defective.
• The product does not meet the applicable size requirements.
• You have changed your mind or no longer wish to keep the product.

For change-of-mind returns, the product must remain completely unused and must meet all return conditions.

Return Conditions

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original tags, accessories, and relevant documentation/invoice, where applicable.
• Have no signs of use, damage, stains, marks, alterations, or other customer-caused damage.

Products that do not meet these conditions may not be eligible for a return, exchange, or refund.

Damaged or Defective Products

We recommend checking your order carefully when it is delivered.

If your product appears damaged or defective, you may inspect it in the presence of the delivery person and report the issue immediately. Where applicable, the item may be returned to the delivery person at the time of delivery.

If you are unable to inspect the product in front of the delivery person, please contact JORIX as soon as possible.

For claims where the product could not be inspected at delivery, we may require an unboxing video showing the package exactly as received from the delivery person, from the beginning of the opening process through to the discovery of the issue.

This helps us verify the condition of the package and product before delivery. Claims may be declined if the available evidence is insufficient for us to reasonably verify that the damage or issue occurred before the product came into the customer’s possession.

Return Delivery Costs

For eligible returns caused by an issue attributable to JORIX, such as:

• Wrong product
• Wrong colour
• Damaged product
• Defective product
• Other confirmed fulfilment issues

JORIX will cover the applicable return delivery cost.

If a return request does not fall within our eligible return conditions, the customer may be responsible for the return delivery cost.

Refunds

Once we receive and inspect the returned product, our team will verify whether it meets the applicable return conditions.

If the return is approved, we will process the refund for the product price.

As JORIX currently offers free delivery, the original delivery charge is not separately refundable.

Refunds may be issued through an appropriate available payment method, including:

• bKash
• Nagad
• Bank transfer
• Original payment method, where applicable

We will confirm and verify the return before processing any refund.

Please note that refunds may occasionally take longer than expected due to public holidays, weekends, banking/payment-provider processing times, or other circumstances beyond our reasonable control.

 Refund Processing Time

Once the returned item has been delivered to JORIX and the return has been approved, we aim to process your refund within 3–5 working days.

The time required for the funds to appear in your account may vary depending on the payment method or financial institution.

 Exchanges

Eligible products may be exchanged for reasons including:

• Wrong product
• Wrong colour
• Damaged or defective product
• Applicable size-related issues
• Change of mind, subject to our return conditions

If the requested replacement product is unavailable, you may choose from the available options offered by JORIX, which may include:

• A full refund
• An alternative product
• Store credit, where applicable

Any price difference resulting from an alternative product may be payable or refundable as applicable.

Non-Returnable Items

Products may not be eligible for return or exchange if they:

• Have been used or worn.
• Are returned without their original packaging.
• Are missing original tags, accessories, or applicable documentation.
• Have been damaged, stained, altered, or otherwise affected after delivery due to customer use or handling.
• Are custom-made or personalised products, where applicable.
• Are marked as clearance, final sale, or otherwise specifically identified as non-returnable.

JORIX reserves the right to decline a return or exchange if the product does not meet the applicable return conditions.

 Order Cancellation

You may request to cancel your order at any time before the order is shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after receiving the product.

How to Request a Return or Exchange

To request a return or exchange, please contact JORIX through any of our available customer support channels, including:

• Website
• Email
• WhatsApp
• Facebook Messenger
• Other official JORIX customer-support channels

Please provide your order details, reason for the return/exchange, and any relevant photos or videos when contacting us.

Our support team will review your request and guide you through the next steps.

Inspection and Approval

All returned products are subject to inspection.

Receiving a returned item does not automatically mean that a refund or exchange has been approved. Our team will first verify the product’s condition and the reason for the return.

If the returned product does not meet our return conditions, we may decline the refund or exchange.

Warranty

At present, JORIX products are not covered by a standard warranty unless a specific product is expressly stated to include a warranty.

If warranty coverage becomes available for selected products in the future, the applicable warranty terms will be clearly communicated on the relevant product page.

Our Commitment

At JORIX, we believe that a good shopping experience is built on trust, transparency, and customer satisfaction.

We will always aim to handle return, exchange, and refund requests fairly and responsibly while protecting both our customers and the quality standards of our products.

If you have any questions about our Returns & Exchanges Policy, please contact our customer support team before sending an item back.

Thank you for choosing JORIX.