Privacy Policy
Last Updated: 16 August 2026
At JORIX BD (“JORIX”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using Jorix.co (the “Website”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our Website, create an account, place an order, or communicate with us.
By using Jorix.co, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you use our Website or place an order, we may collect information necessary to provide our products and services.
This may include:
Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Billing address
- Account information
- Order and purchase details
- Information you provide when contacting our customer support team
Payment Information
When you make a purchase, payment-related information may be processed through the applicable payment method or payment service provider.
We may receive information necessary to confirm and manage your payment and order. Where payment is processed through a third-party payment provider, payment information may be handled directly by that provider according to its own privacy policy and terms.
We do not intend to collect or store payment information that is not necessary for processing or managing your order.
Customer Accounts
You may have the option to create a customer account on Jorix.co.
When you create an account, we may collect and store information associated with your account, including your name, email address, contact information, and order history.
Your account may be protected by a password. You are responsible for keeping your account credentials confidential and should not share your password with others.
If you believe that your account has been accessed without your permission, please contact us as soon as possible.
How We Use Your Information
We use the information we collect for legitimate business and customer-service purposes, including to:
- Process and fulfil your orders.
- Arrange delivery of purchased products.
- Process and confirm payments.
- Manage customer accounts.
- Provide order updates and delivery information.
- Respond to questions, complaints, and customer support requests.
- Process returns, exchanges, and refunds.
- Improve our products, services, and Website.
- Understand how customers use our Website.
- Maintain Website security and prevent fraudulent or unauthorised activity.
- Send promotional emails, SMS messages, WhatsApp offers, new product notifications, and special offers where permitted.
- Conduct analytics, advertising, and marketing activities.
- Comply with applicable legal, regulatory, accounting, and business requirements.
We aim to collect and use personal information only for appropriate purposes connected with our business and your relationship with JORIX.
Marketing Communications
With appropriate permission or where otherwise permitted by applicable law, we may use your contact information to send:
- Promotional emails
- SMS messages
- WhatsApp offers
- New product announcements
- Special offers and promotions
- Other relevant JORIX updates
You may choose to stop receiving marketing communications at any time.
If you no longer wish to receive promotional communications, you may contact us or use the available unsubscribe or opt-out option provided in the relevant communication.
Please note that opting out of marketing communications does not prevent us from sending essential service-related communications, such as order confirmations, delivery updates, return or refund information, or important account notifications.
Cookies and Similar Technologies
Jorix.co may use cookies and similar technologies to help the Website function properly and to improve your browsing experience.
Cookies and similar technologies may be used for purposes such as:
- Essential Website functionality
- Remembering preferences
- Website performance
- Understanding Website usage
- Analytics
- Advertising and marketing
Some cookies may be provided by third-party service providers, such as analytics or advertising providers.
You may be able to control or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of the Website.
Analytics and Advertising
We may use third-party analytics and advertising technologies to understand Website traffic, improve our services, measure marketing performance, and provide more relevant advertising.
These technologies may include services such as:
- Google Analytics
- Google Search Console
- Meta/Facebook Pixel
- Google Ads
- Other analytics or advertising tools that may be added to the Website from time to time
These third-party services may collect information about your Website activity through cookies, pixels, tags, or similar technologies.
The information collected by these services is subject to the respective third party’s privacy policies and terms.
Sharing Your Information
We do not sell your personal information as a product.
However, we may share necessary information with trusted third parties where required to operate our business and provide our services.
These may include:
Delivery and Courier Providers
We may share information such as your name, phone number, and delivery address with courier or delivery providers so that your order can be delivered to you.
Payment Service Providers
Payment-related information may be processed or shared with applicable payment gateways or payment service providers to process transactions securely.
Website and Hosting Providers
We may use third-party hosting, website, cloud, and technical service providers to operate and maintain Jorix.co.
IT and Service Providers
We may work with trusted technology, IT, customer-support, security, or other service providers that help us operate our business.
Marketing and Analytics Providers
Where applicable, information may be shared with analytics, advertising, and marketing technology providers to help us understand Website usage and measure or improve our marketing activities.
Third parties that process information on our behalf may only receive information reasonably necessary for the services they provide, subject to applicable contractual or legal requirements.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
Our Website may use security measures such as:
- SSL/HTTPS encryption
- Secure hosting
- Password protection
- Access controls
- Payment security measures
- Appropriate technical and organisational safeguards
However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The period for which information is retained may depend on factors such as:
- The nature of the information
- Our ongoing relationship with you
- Order and customer-service requirements
- Accounting and business records
- Legal or regulatory obligations
- Fraud prevention and security requirements
- The resolution of disputes or complaints
When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.
Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account or personal information where applicable.
- Request information about how your personal information is being used.
- Opt out of promotional or marketing communications.
- Contact us with questions or concerns regarding the handling of your personal information.
To exercise a privacy-related right, please contact us using the contact details provided on our Website.
We may need to verify your identity before completing certain requests in order to protect your personal information and account.
Third-Party Websites and Links
Jorix.co may contain links or integrations to third-party websites and services, including social media platforms, payment providers, courier services, and other external websites.
These third-party websites operate independently from JORIX and may have their own privacy policies, terms, and data practices.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Children’s Privacy
Jorix.co is a general-audience shopping website and is not specifically designed to collect personal information from children.
We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter and take appropriate action where necessary.
Your Account and Password
If you create an account with JORIX, you are responsible for maintaining the confidentiality of your login credentials.
Please choose a strong password and avoid sharing your password with anyone.
If you suspect unauthorised access to your account, please contact JORIX promptly.
Legal and Business Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal obligations.
- Respond to lawful requests from competent authorities.
- Protect the rights, property, or safety of JORIX, our customers, or others.
- Detect, investigate, and prevent fraud, abuse, or security incidents.
- Establish, exercise, or defend legal claims.
We may also disclose or transfer relevant information as part of a business restructuring, merger, acquisition, sale of assets, or similar business transaction, subject to applicable legal requirements.
Changes to This Privacy Policy
JORIX may update or modify this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable legal requirements.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way JORIX handles your personal information, please contact us using the official contact details provided on our Contact Us page.
You may contact us by email or phone using the information available on Jorix.co.
We will make reasonable efforts to review and respond to privacy-related enquiries in an appropriate and timely manner.
Our Commitment to Privacy
At JORIX, we believe that trust is an important part of a good customer relationship.
We are committed to handling your personal information responsibly, maintaining appropriate security measures, and being transparent about how information is used to provide and improve your experience with JORIX.
Thank you for trusting JORIX.